Kathleen is a friendly, professional and understanding agent. I have been living in Singapore for almost 6 years now. She is the one agent I will always go to and I can put my trust in her. I'm happy and surprised that on my birthday every single year I will receive a gift from her. Likewise on every beginning of the year. She provides consistent follow up with me on how my current plans were. I'm grateful and touched to have her as my agent.